Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through this website.

Information we Collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for custom orders, if you contact us directly. We also collect your email address and your name (if you choose to provide it) when you sign up for our mailing list.

Why we Need Your Information and How we Use It
We use the information you supply when you purchase an item to process and fulfil your order. We collect and use the information you provide when you sign up to our mailing list to send out news, offers, discounts and other information relating to our products. You may revoke your consent by unsubscribing at any time.

Information Sharing and Disclosure
Information about our customers is important to our business, we do not sell your information to third parties. We may share your personal information in limited circumstances such as in compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, Sarah Waterhouse, also known as Waterhouse Print & Design, are the data controller of your personal information. If you have any questions or concerns, you may contact us at hello@sarahwaterhouse.co.uk. Alternately, you may write to us at:

Sarah Waterhouse
Studio 14 Persistence Works
21 Brown Street
Sheffield
S1 2BS